All our orders are shipped by Post parcel or DHL. You will receive a tracking no with email from us when you order leaves our warehouse. This number is used for tracking your order and pick up. At this moment it´s not possible to track the orders sent by letters.
SHIPPING TIME All order made before noon are shipped the same day. This means that you can collect your package the working day after your order was placed. (3 working days are applicable for north of Sweden and Gotland). For international shipment you should allow up to 10 days, depending on distance and custom routines. We will personally contact you should you shipping time for any reason be longer.
SHIPPING COST The freight cost will be displayed when you go to the "Checkout".
RETURNS, CHANGES AND CLAIMS You have got 14 days regret. NO RETURN on SALES-items. If you want to return a product, make sure you fill out your customer no and invoice no. When we receive the return we will refund you. For a return you pay the shipping cost yourself. Note that you may have to pay compensation for depreciation if the product has been used more than needed to determine its features and functions. If you want to change a product, make sure you fill out your customer no and invoice no. When we receive the return we change it and send the new product out to you. For a change you pay the shipping cost yourself. If you have a claim Pingisshoppen.se applies "Konsumentköplagen" and "Distansavtalslagen". If the product is faulty you have the right to return your package, or have it replaced for a new product, within 14 days of delivery. The items must be returned unused and in the same shape as received. Ship the faulty item back to us together with a return form. The address for parcels is:
HMS GUAN AB/Pingisshoppen
Stomvägen 8 (BV)
Sweden In case of a return we will credit the order amount to your card. You should have your money back within a week from return.